Conflict Management and Resolution

Proudly presented by Lab Manager Academy

Instructor

Scott Hanton, PhD
Editorial Director at Lab Manager

Date & Time

April 7, 9:00 - 11:15 am

Cost

$189 USD

Overview

Join Lab Manager Academy for an insightful workshop on workplace conflict management and resolution, led by lead instructor Scott Hanton. In this session, we will delve into the significance of healthy conflict and how it can improve collaboration while outlining ways to identify and de-escalate unhealthy conflict and other issues in the lab. 

This workshop is a great chance to work one-on-one with a Lab Manager Academy instructor and get their feedback in real time. All participants will receive a certificate of completion at the conclusion of the workshop and learn about additional eLearning courses available. 

Who should attend?

Lab managers, team leaders, HR professionals in the scientific field, and professionals responsible for organizational development and planning will find immense value in this workshop. The content is tailored for those seeking to enhance their skills in building effective teams and leading with confidence.

Key learnings

Upon completion of this workshop, participants will be able to:

• List the benefits of healthy conflict
• Describe how healthy conflict can be a source of innovation and creativity
• Demonstrate behaviors that will de-escalate conflict and lead to mutually beneficial solutions
• Explain the benefits of following the facts to solve issues, rather than emotionally blaming people
• Implement some characteristics of lab culture that will reduce unhealthy conflicts

Don't miss this opportunity to elevate your lab management skills and secure the future success of your organization! Enroll now and invest in your team's growth.

Limited spots available. Register early to guarantee your participation.

Field-Tested Strategies to Ensure Patient Safety and Operational Efficiency

Proudly presented by Today's Clinical Lab

Instructor

Angela Lauster, MBA, DLM(ASCP), MT(AMT)
Senior Administrative Laboratory Director
Tampa General Hospital

Date & Time

April 7, 9:00 - 11:15 am

Cost

$189 USD

Overview

At their core, diagnostic results play an oversized role in patient treatment options. A misstep along the way—whether through human error, instrument malfunction, or software glitch—creates patient safety risks.

In this workshop for clinical lab leaders, an experienced lab director will engage the group on how patient safety efforts must work in tandem with workflow efficiency. The facilitator will conduct breakout sessions that allow participants to uncover patient safety concerns and match them with successful operational tactics designed to avoid the problems.

Further, the workshop will discuss how risk assessments can be part of standard operating procedures in the clinical laboratory, allowing leaders to categorize adverse events and dig under the surface to determine root causes to patient safety concerns.

Who should attend?

Clinical lab directors, QA/QC specialists, laboratory safety officers, and professionals responsible for patient safety and operational efficiency will find immense value in this workshop. The content is tailored for those looking to enhance their skills in identifying safety risks, improving workflows, and fostering non-punitive discussions around patient safety.

Key learnings

During this workshop, participants will:

• Discover how to effectively expose patient safety risks in lab processes as a first step to fixing the difficulties.

  Review detailed risk scenarios from the presenter in which blame is easy to assign, but determining the root cause is more involved.

  Consider strategies that allow teams to discuss patient safety risks from a non-punitive standpoint rather than through a defensive reaction.

  Learn how to address competing priorities between lab staff and other care teams when it comes to ensuring patient safety.

Don't miss this opportunity to elevate your clinical lab leadership skills and secure the future success of your organization! Enroll now and invest in your team's growth.

Limited spots available. Register early to guarantee your participation.

Lab Crisis Preparation

Proudly presented by Lab Manager Academy

Instructor: 

Tracy Durnan, MBA
Research Operations Manager
University of Alaska, Fairbanks

Date & Time: 

April 7, 1:30 - 3:45 pm

Cost:

$189 USD

Overview

Join Lab Manager Academy for another valuable workshop on lab crisis preparation, led by lead instructor Tracy Durnan. In this session, we will discuss the variety of disaster or emergency scenarios that can disrupt your lab and develop a plan to help your lab recover from a crisis.

This workshop is a great chance to work one-on-one with a Lab Manager Academy instructor and get their feedback in real time. All participants will receive a certificate of completion at the conclusion of the workshop and learn about other eLearning courses available online. 

Key learnings

Upon completion of this workshop, participants will be able to:

• Identify at least three different crises that could severely impact a lab
• List planning actions that are part of an effective crisis preparation plan
• Explain why current contact lists are important for crisis preparation
• Recognize at least three planning actions to prepare for staffing issues during a crisis
• Describe planning steps that will help to protect key samples and knowledge for faster recovery after a crisis

Don't miss this opportunity to elevate your lab management skills and secure the future success of your organization! Enroll now and invest in your team's growth.

Limited spots available. Register early to guarantee your participation.